Returns, Refunds & Warranty Policy (RMA)
At Contractors Depot, we strive to ensure complete customer satisfaction with every purchase. If you are not satisfied with a product, you may request a return, refund, replacement, or repair, subject to the terms below.

1. Returns & Refund Eligibility
Return Timeframes
Return requests must be logged within 2 days of receiving your order
The return process must be initiated within 4 days of delivery

How to Request a Return
All return requests must be submitted via your account using the Returns Manager.
Please select the correct reason:
Change of Mind / Item Exchange
Faulty on Arrival
Incorrect Item Received

2. Refunds & Exchanges
Approved returns may be eligible for a refund, replacement, or repair
Refunds exclude original shipping costs
Replacements are subject to stock availability

Restocking Fee
A restocking fee of up to 30% may apply
Returns may be refused if: The product is not in its original condition
Packaging has been opened, damaged, or tampered with

3. Special Orders & Bulk Purchases
Products specifically ordered on your behalf (including non-stock or bulk items) may:
Be subject to a handling fee if returned
Not be eligible for return if the supplier does not accept returns
In such cases, Contractors Depot reserves the right to:
Offer an alternative product
Decline the return

4. Warranty Policy
Warranty terms vary depending on the product category and brand.
General Warranty Guidelines
All warranty claims are subject to inspection and approval
Products may need to be returned to the supplier for testing
Typical Warranty Coverage
Power Tools: Usually 12-month warranty (unless otherwise stated)
Hand Tools: Some include lifetime warranties
Safety Boots & Other Products: Warranty varies by brand
For warranty-related queries, please contact us via our website.

5. Faulty Items
All faulty items will be assessed before approval of any claim
If the item is found to be in working condition, a collection fee will apply: Standard fee for items shipped with free delivery
Equivalent shipping cost for items with delivery charges

6. Shipping & Collection Fees
Customers are responsible for return shipping costs, except: If the item is faulty and reported within 3 months of purchase
In such cases, Contractors Depot may cover return shipping (terms apply).
Collection fees may apply for: Incorrect orders
Change-of-mind returns
These fees will be deducted from your refund.

7. Refund Processing Time
Returns may require inspection and supplier evaluation (up to 15 working days)
Once approved, refunds are processed within 3–5 business days

8. Incorrect or Missing Items
Any claims for:
Incorrect items
Missing items
Must be reported within 2 days of delivery or collection.

9. Warranty Exclusions
The warranty will be void if damage is caused by:
Misuse, abuse, or improper installation
Electrical faults, power surges, or lightning
Failure to follow operating instructions
Water, liquid damage, or environmental factors
Tampering, unauthorized repairs, or broken seals

10. Return Packaging Requirements
All returned items must:
Be securely packaged
Include all original packaging, accessories, and documentation
Failure to do so may result in:
Delayed processing
Rejection of the return

11. Right to Refuse Returns
Contractors Depot reserves the right to refuse a return or refund if:
The product has been misused or damaged
Items are missing or incomplete
The product has been altered in any way