Who We Are

Contractors Depot is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

We understand that every successful project depends on having the right tools, quality materials, and dependable supply partners. Our platform is designed to make sourcing construction supplies easier, faster, and more affordable for contractors, tradesmen, and builders across South Africa.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We may collect personal information when you:

  • Register for an account
  • Place an order
  • Contact us or interact with our website
  • Subscribe to newsletters or marketing communications

The information we collect may include:

  • Name and surname
  • Email address and phone number
  • Billing and delivery addresses
  • Company details (if applicable)
  • Account login details

We may also automatically collect certain information such as:

  • IP address
  • Browser type
  • Pages visited
  • Cookie data

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Improve our website and user experience
  • Communicate order updates and important information
  • Send marketing communications (only if you opt in)

Information Sharing

We respect your privacy and will never sell or rent your personal information.

We may share your information only with trusted third parties where necessary to:

  • Process secure payments
  • Deliver orders via courier services
  • Comply with legal or regulatory obligations

All third-party service providers are required to protect your information and use it only for the intended purpose.

Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us to:

  • Understand how visitors use our website
  • Improve performance and functionality
  • Provide relevant content and advertising

You may disable cookies through your browser settings, although this may affect certain features of the website.

Your Rights and Choices

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Request deletion of your data
  • Opt out of marketing communications at any time

You can update your details through your account or contact us directly for assistance.

Security

We take reasonable technical and organisational measures to protect your personal information.

  • Your account is protected by a password
  • Sensitive information is handled securely
  • We do not have access to your password

If you forget your password, you can request a secure reset link.

Marketing and Communication

We do not send spam.

You may receive communications related to:

  • Your orders and account
  • Important updates
  • Promotions or newsletters (only if you have opted in)

You may unsubscribe from marketing emails at any time.

Protection of Personal Information (POPIA) Compliance

Contractors Depot complies with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and is committed to processing personal information lawfully and transparently.

Lawful Processing

We process personal information:

  • With your consent
  • To fulfil contractual obligations
  • To comply with legal requirements
  • For legitimate business purposes

Purpose of Collection

Your information is collected for specific purposes, including:

  • Processing orders and deliveries
  • Managing your account
  • Communicating with you
  • Improving our services

We will not use your information for any unrelated purpose unless permitted by law.

Data Minimisation

We only collect information that is necessary and relevant for the purposes outlined in this policy.

Data Subject Rights

In accordance with POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Regulator

Retention of Information

We retain personal information only as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal, tax, and accounting requirements

Cross-Border Data Transfers

Where your information is transferred outside South Africa, we ensure that appropriate safeguards are in place to protect your data in accordance with POPIA.

Information Regulator

If you believe your personal information has been processed unlawfully, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and where necessary, we will notify users of significant updates.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website.